Terms and Conditions

In these Terms and Conditions

“We/us/our” refers to Dion Carroll Pty Ltd, trading as Tradies Gear

“You” refers to the person using the website and/or placing an order.

This website has been created for and on behalf of Dion Carroll Pty Ltd trading as Tradies Gear. The information provided is subject to change without notice and is published in good faith based on the facts known to us at the time of writing.

Whenever you access or use this website you agree to these terms and conditions, which include the privacy policy provided, which may be changed from time to time without notice.

Your continued use of this website indicates your acceptance of these terms and conditions as they apply from time to time.

By using the website to buy products online, you confirm that you are at least 18 years old, and are consenting to these terms and conditions and to our privacy policy.

Copyright

This website and all content contained within it is protected by copyright and no portion of it may be used without express written permission from us.

Reviews

This website allows reviews, all reviews will be monitored and will be displayed at the sole discretion of Dion Carroll Pty Ltd, trading as Tradies Gear.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You may be directed to a third-party site to complete your order.

We do not have to accept your order, and for example, we will not accept your order if:

  • We do not have the products in stock
  • Your payment is not authorized
  • There is an error on our website regarding the price or other details of the products
  • You have cancelled your order.

We reserve the right to refuse any order.

Pricing and Payment

Prices throughout the website are quoted in Australian Dollars, and payment can only be accepted in Australian. Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with us, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with us will be raised with or adjudicated by the credit card company. Rather, you agree to contact us directly to resolve the issue or obtain a refund.

Where an offer mentions that an item is reduced in price, e.g. half-price, the discount will be calculated at checkout.

Delivery

We endeavour to get your goods packed and shipped within 24 hours (but this is not guaranteed) and even then your goods may be held up with our shipping partner. External factors such as extreme weather conditions, delays in manufacturing and delays with our shipping partner may affect the date of delivery date. For reasons such as these, but not limited to, we do not guarantee shipping dates.

Shipping options

We offer a variety of shipping options including free shipping. We strongly recommend selecting Standard Tracked or Express Post as these are a safer and faster delivery option.

Standard FREE Shipping

We provide standard free shipping via a third party. This is NOT a TRACKED service and therefore we are not liable for the loss or no show of goods. We strongly recommend choosing the Standard Tracked or Express Post (tracked) delivery options.

Contact tradies@tradiesgear.com to request your tracking number 24 hours after placing your order.

Returns and Refunds

We do not offer refunds for change of mind purchases or goods that have been gifted.

Wrong Size

Sizing information is provided on our website www.tradiesgear.com

If you are returning goods for an exchange to a different size, then the postage to return the goods is at your cost, as is the postage to send out replacement goods.

With the returned goods you must also include in the return envelope:

  • Stamps equal to the value of the postage of the returned goods e.g. if it costs $3 to return the goods, include $3 for the replacement goods.
  • Details of return shipping address.

Please choose carefully. If in doubt contact tradies@tradiesgear.com

Faulty Goods

We take immense pride in the manufacturing of our products and every item is checked and rechecked before being shipped. If a product is faulty or does not match the order description, contact us at tradies@tradiesgear.com and together we will decide the best course of action.

For faulty goods, please provide us with a picture and description of the problem.

All returns must provide proof of purchase at the time of the return.

Miscellaneous

Website Links

This website may contain links from time to time for other websites operated by entities other than Dion Carroll Pty Ltd trading as Tradies Gear.

Dion Carroll Pty Ltd trading as Tradies Gear has no control over the information provided, the products or services offered or the practices used by these entities and their websites. As a result, Dion Carroll Pty Ltd trading as Tradies Gear can make no representation regarding the accuracy of the information provided by these websites and recommends you make your own enquiries in relation to these entities.

By providing links to sites operated by other entities, Dion Carroll Pty Ltd trading as Tradies Gear is not authorising any reproduction or illegal use of any material provided on that website as it may be subject to intellectual property rights.

These terms and conditions will not apply to your use or access of these other websites. These websites may have their own policies tailored to the products and services offered by that entity and their website, which you should review for your understanding.

We provide links to other websites for your convenience and any use or access to these websites is at your discretion and risk.

Intellectual Property

Dion Carroll Pty Ltd trading as Tradies Gear either owns or licences the trademarks and logos used for its products and services as well as the copyright of all information provided on this website. You may not copy, adapt, upload, transmit or by other means reproduce or distribute this information or in any way exploit this website, without the prior written consent of Dion Carroll Pty Ltd trading as Tradies Gear other than to the extent required to view the information for personal or business use or as permitted by law.

Information Security

This website captures email addresses that you may use – it is generally accepted that transmission of information over the internet is not completely secure or error free.

As a result, you should use your discretion in deciding what information you send to us via email or submitted or accessed via this website.

Whilst we undertake to use all means to ensure security including email filtering and virus scanning, which may be conducted by third parties, it does not warrant that these practices will be effective in removing viruses or potentially harmful code.

CONTACT US ANYTIME

Email: tradies@tradiesgear.com
Phone: +61 4 05 838 372 or +61 4 07 787 675